This Cookie Policy explains how Lynkcare HealthTech Private Ltd (operating as MedLynk) uses cookies and similar tracking technologies on the MedLynk website (medlynk.in) and web dashboard. This policy should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and provide you with a better experience. Cookies cannot run programs or deliver viruses to your device.
Similar technologies include local storage, session storage, and web beacons (pixel tags). Where this policy refers to “cookies”, it includes all such similar technologies.
2. Types of Cookies We Use
| Category | Purpose | Can be disabled? |
|---|---|---|
| Essential / Strictly Necessary | Required for the website and dashboard to function. These enable login sessions, security tokens, and navigation. Without these, the Platform cannot be used. | No — these are required for the service to function |
| Functional | Remember your preferences such as language selection, last-viewed screens, and UI settings. These improve your experience but are not essential. | Yes |
| Analytics / Performance | Help us understand how visitors use our website — which pages are popular, how users navigate, and where errors occur. Data is aggregated and anonymised. | Yes |
| Security | Used to detect and prevent fraud, bot activity, and unauthorised access attempts. Part of our security infrastructure. | No — required for platform safety |
We do not use advertising or tracking cookies. MedLynk does not serve third-party advertisements and does not use cookies to build advertising profiles or track you across other websites.
3. Specific Cookies We Set
| Cookie Name | Type | Duration | Purpose |
|---|---|---|---|
| ml_session | Essential | Session | Maintains your authenticated session while using the dashboard |
| ml_csrf | Essential | Session | CSRF protection token to prevent cross-site request forgery |
| ml_prefs | Functional | 1 year | Stores your UI preferences (language, notification settings) |
| ml_analytics | Analytics | 90 days | Anonymised usage analytics — no personally identifiable information |
4. Third-Party Cookies
We use a limited number of third-party services that may set their own cookies on your device:
- Analytics provider: We use a privacy-respecting analytics tool configured to anonymise IP addresses and not collect personally identifiable information. Data is processed within India where possible.
- UPI payment partners: Our payment processing partners may set session cookies required to complete payment transactions. These are governed by the payment partner's own privacy and cookie policies.
We regularly review our third-party integrations and require all providers to adhere to appropriate data protection standards.
5. Managing & Controlling Cookies
5.1 Browser Settings
You can control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. Note that blocking essential cookies will prevent you from logging in and using the Platform.
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Cookies and site permissions → Cookies and site data
5.2 Mobile App
The MedLynk mobile app does not use browser cookies. Local storage on your device stores session tokens and preferences. You can clear this data by logging out or uninstalling the app.
6. Changes to This Policy
We may update this Cookie Policy to reflect changes in our practices or applicable law. The “Last Updated” date will always reflect the current version. For significant changes, we will notify you through our website or app.
7. Contact Us
If you have questions about our use of cookies, please contact us at [email protected] or write to us at:
Lynkcare HealthTech Private Ltd
Ground Floor, 766, Shakti Towers 1, Anna Road, Anna Salai
Chennai, Tamil Nadu 600002
Email: [email protected]
